• Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for all outcomes.
• Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
• Develop comprehensive account plans to identify growth opportunities, address client challenges and achieve long-term success within your assigned book of business.
• Drive meaningful adoption of Apartment List’s AI platform within your book of business.
• Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
• Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction with minimal oversight.
• Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
• Partner with cross-functional teams to ensure a seamless and effective partner experience.
• Lead and mentor junior account managers, providing guidance on sales and retention strategies.
• Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
• Assist with account implementation and support account performance following changes or additions.

• You have 5+ years of account management or client success experience, ideally within a remote role where you’ve acted as the true partnership owner overseeing all aspects of the partners’ business.
• You have a track record of exceeding goals and quotas in past roles.
• You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing multi-product negotiations at time of renewal.
• You have experience developing compelling, impactful, data-driven complex presentations and presenting to diverse stakeholders.
• You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze and distill findings.
• You have honed your ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
• Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
• Experience in mentoring and coaching junior team members.
• You enjoy providing input on new processes and workflows as needed.
• You have a consultative approach to account management, with a strong focus on collaboration, relationship building and delivering value to partners.
• Proven experience working with generative AI tools and technologies.

Pay Range:

• The compensation range is $125,000 - $135,000 (base: 87,500-94,500) OTE + equity.

• Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
• Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
• Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
• Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
• 401k Plan: To support you in your individual retirement goals
• Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
• Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
• Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
• Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
• Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes
• At Apartment List we believe that everyone deserves a home they love AND a career they love. We strive to build a diverse team that is a reflection of the people we serve; this is made possible through our commitment to fostering a culture of diversity, inclusion, equity, and connectedness.