• Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for all outcomes.
• Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
• Develop comprehensive account plans to identify growth opportunities, address client challenges and achieve long-term success within your assigned book of business.
• Drive meaningful adoption of Apartment List’s AI platform within your book of business.
• Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
• Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction with minimal oversight.
• Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
• Partner with cross-functional teams to ensure a seamless and effective partner experience.
• Lead and mentor junior account managers, providing guidance on sales and retention strategies.
• Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
• Assist with account implementation and support account performance following changes or additions.

• You have 5+ years of account management or client success experience, ideally within a remote role where you’ve acted as the true partnership owner overseeing all aspects of the partners’ business.
• You have a track record of exceeding goals and quotas in past roles.
• You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing multi-product negotiations at time of renewal.
• You have experience developing compelling, impactful, data-driven complex presentations and presenting to diverse stakeholders.
• You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze and distill findings.
• You have honed your ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
• Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
• Experience in mentoring and coaching junior team members.
• You enjoy providing input on new processes and workflows as needed.
• You have a consultative approach to account management, with a strong focus on collaboration, relationship building and delivering value to partners.
• Proven experience working with generative AI tools and technologies.

Pay Range:

• The compensation range is $125,000 - $135,000 (base: 87,500-94,500) OTE + equity.

• Remote-First Culture: Work from anywhere in the U.S
• Competitive Compensation: Including salary, pre-IPO stock options, and additional financial incentives
• Comprehensive Benefits: Fully covered medical, dental, and vision for you and your dependents
• Unlimited Time Off: Flexible vacation policies, company holidays, and recharge days to prioritize wellness
• Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Career Development: Access to mentorship, training, and opportunities to grow your career
• Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging